We recommend being at home on the day your order is marked "Out for Delivery", to ensure the package is received safely and to minimize the risk of loss, theft, or damage. That said, you do not need to be home for the delivery to take place. We offer
It usually takes 1-2 business days to process the order(s). Depending on the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Polysleep mattress.
Absolutely! We ship to any physical address within the contiguous United States (no APO/PO boxes).
Once your package is dispatched, we will provide you with a tracking number and the name of the carrier company that has been assigned to deliver it. Subsequently, you can visit the UPS, or FedEx or Canada Post websites to track the status of your sh
We have made some changes since the beginning of the year regarding the products available on our website. The Polysleep, Aura, and Zephyr mattresses are no longer sold online, but rather directly through our retail partners. These three products are
All Polysleep mattress sizes ship in a standard box of 17”x 17”x 41”. Depending on bed size, the total weight of the box with the mattress varies from 46 lbs to 109 lbs.
To ensure you receive your package right on time, we partner up with trusted companies such as FedEx and UPS and Canpar.
Q: Do I need to pay for shipping within Canada?A: Shipping is free to all Canadian provinces. You can enjoy complimentary delivery on all orders within these regions. Q: Are there shipping charges for the Canadian Territories?A: Yes, for orders deliv
Unfortunately, our shipping partner can’t ship to APO or PO boxes.
The estimated delivery date given on the website is based on our average delivery time, it is not a guaranteed delivery date. As soon as your package is shipped, you will receive a tracking number via email. Your tracking holds the latest available i
Some of our carriers do deliver on weekends, however, we cannot guarantee or predict it. To find out if your order will be delivered on the weekend, please follow your tracking number for the most accurate information.
Once your order is associated with a carrier, a tracking number is created and sent to you by email. The tracking information shows label created to confirm that your order is ready for pick-up. Orders are normally picked up the business day followin
Pour être en mesure de vous recommander un matelas, nous vous conseillons de vous rendre sur notre site web et répondre au quiz Polysleep.Ce quiz est conçu par des professionnels du sommeil dans le but de vous aider à choisir le bon matelas pour vous
Once your order has been processed and shipped, you will receive a tracking number via email. You can expect to receive your order within the estimated transit time listed below, depending on your delivery area. Please note that delivery times may be
If you have received a delivery notification but your order is not at your doorstep, please first check with any connected individuals (e.g. neighbor, family member, concierge) who may have taken it in for safekeeping. If the order is still missing,
We allow changes to your orders until 2 PM the day after the order. After that, we unfortunately cannot hold, redirect, or cancel your order. Your request is our top priority, and we’ll do our best to assist you. Please note that for security reaso
We’re sorry that our delivery partner has delivered a damaged box. During transit, packages can go through several handling points, which may sometimes cause the box to get bumped or scuffed. Rest assured, our mattresses are rolled and compressed in