We suggest that you be at home while your item is out for delivery, to ensure its safety and avoid any potential theft or damage. You can obtain an updated status of your order by registering with the appropriate carrier for your particular case (UPS
It usually takes 1-2 business days to process the order(s). Depending on the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Polysleep mattress.
Absolutely! We ship to any physical address within the contiguous United States (no APO/PO boxes).
Once your package is dispatched, we will provide you with a tracking number and the name of the carrier company that has been assigned to deliver it. Subsequently, you can visit the UPS, or FedEx or Canada Post websites to track the status of your sh
We currently ship to all Canadian Provinces and Territories, and also to all the United States. If you live in one of the 3 Canadian Territories, there will be an added fee for shipping. Click here to make a purchase via our American website for orde
All Polysleep mattress sizes ship in a standard box of 17”x 17”x 41”. Depending on bed size, the total weight of the box with the mattress varies from 46 lbs to 86 lbs.
To ensure you receive your package right on time, we partner up with trusted companies such as FedEx and UPS and Canpar.
We ship for free in all Canadian Provinces. For the 3 Canadian Territories, please note that there will be an added charge for shipping
We do not offer this service. You can refer to a local charity. Many cities also provide bulk recycling pick-up if your items are wrapped in a plastic furniture bag. Check out your municipality’s website for more info.
Unfortunately, our shipping partner can’t ship to APO or PO boxes.
The estimated delivery date given on the website is based on our average delivery time, it is not a guaranteed delivery date. As soon as your package is shipped, you will receive a tracking number via email. Your tracking holds the latest available i
It may happen that we send products with two different carriers. We advise you to wait 24 hours after receiving your first item before contacting our customer support team.
Some of our carriers do deliver on weekends, however, we cannot guarantee or predict it. To find out if your order will be delivered on the weekend, please follow your tracking number for the most accurate information.
Once your order is associated with a carrier, a tracking number is created and sent to you by email. The tracking information shows label created to confirm that your order is ready for pick-up. Orders are normally picked up the business day followin