Shipping
Do I need to be home for the delivery? 🍁
Do I need to be home for the delivery ?We recommend being at home on the day your order is marked "Out for Delivery", to ensure the package is received safely and to minimize the risk of loss, theft, or damage. That said, you do not need to be home f
When can I expect to receive my order(s)?
It usually takes 1-2 business days to process the order(s). Depending on the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Polysleep mattress.
Do you ship to the USA?🍁
Absolutely! We ship to any physical address within the contiguous United States (no APO/PO boxes). Please visit our American website The Best Memory Foam Mattress in Canada | Polysleep® if you are outside of Canada
How do I track my order? 🍁
Order Tracking:Once your order has been shipped, you will receive a tracking number along with the name of the carrier responsible for delivery. You can then track your package’s progress directly on the carrier’s website (UPS, FedEx, or Canpar). 📦
Where do you ship your products? 🍁
We currently ship to all Canadian provinces and territories, as well as throughout the United States. If you live in one of the 3 Canadian territories , additional shipping fees will apply.
How big is the mattress box? 🍁
All Polysleep mattress sizes ship in a standard box of 17”x 17”x 41”. Depending on bed size, the total weight of the box with the mattress varies from 46 lbs to 109 lbs.
Which shipping company do you use? 🍁
To ensure you receive your package right on time, we partner up with trusted companies such as FedEx and UPS and Canpar.
Do I Need to Pay for Shipping? 🍁
Q: Do I need to pay for shipping within Canada?A: Shipping is free to all Canadian provinces. You can enjoy complimentary delivery on all orders within these regions. Q: Are there shipping charges for the Canadian Territories?A: Yes, for orders deliv
Can you ship to APO or PO boxes? 🍁
Unfortunately, our shipping partner can’t ship to APO or PO boxes.
It is past my expected delivery date. 🍁
The estimated delivery date given on the website is based on our average delivery time, it is not a guaranteed delivery date. As soon as your package is shipped, you will receive a tracking number via email. Your tracking holds the latest available i
Will all my bundle item be delivered together? 🍁
Each item in your order is shipped in a separate box and has its own tracking number. Depending on the products ordered, more than one carrier may be used. You will receive an email from our shipping platform containing your tracking information (tra
Do you deliver Saturdays? 🍁
Some of our carriers do deliver on weekends, however, we cannot guarantee or predict it. If your order has been assigned to FedEx, it’s possible that delivery will occur on Saturday, depending on your location. UPS and Canpar, however, usually delive
Why does my tracking only says "Label created"? 🍁
Once your order is associated with a carrier, a tracking number is created and sent to you by email. The tracking information shows label created to confirm that your order is ready for pick-up. Orders are normally picked up the business day followin
How to choose my mattress? 🍁
To be able to recommend a mattress for you, we suggest visiting our website and taking the Polysleep quiz. This quiz was designed by sleep professionals to help you choose the right mattress for you!. It asks you a few questions about your sleep habi
When should I expect my delivery? 🍁
Once your order has been processed and shipped, you will receive a tracking number via email. You can expect to receive your order within the estimated transit time listed below, depending on your delivery area. Please note that delivery times may be
My order was marked as delivered, but I didn't receive it. What should I do?
If you have received a delivery notification but your order is not at your doorstep, please first check with any connected individuals (e.g. neighbor, family member, concierge) who may have taken it in for safekeeping. If the order is still missing,
Can I change my shipping address?
We allow changes to your orders until 2 PM the day after the order. After that, we unfortunately cannot hold, redirect, or cancel your order. Your request is our top priority, and we’ll do our best to assist you. Please note that for security reaso
What should I do if the box I received is damaged? 🍁
We’re sorry that our delivery partner has delivered a damaged box. During transit, packages can go through several handling points, which may sometimes cause the box to get bumped or scuffed. Rest assured, our mattresses are rolled and compressed in
Order Processing and Shipping Times
Once your order is placed, it is processed on the next business day, approximately 24 hours after purchase.At that time, your order is sent to our warehouse for preparation. The day after your purchase (24 hours later), you will receive an email cont