How do I track my order? 🍁Updated 13 days ago

Order Tracking:
Once your order has been shipped, you will receive a tracking number along with the name of the carrier responsible for delivery.

You can then track your package’s progress directly on the carrier’s website (UPS, FedEx, or Canpar).

📦 What do the tracking statuses mean?
When you check your tracking number, several statuses may appear depending on your package’s progress.

Here’s what each one means:

🏷️ Label Created
The shipping label has been generated, but the carrier has not yet picked up the package.

→ The package is ready to ship or awaiting pickup.

🚚 In Transit / On the Way
The package is moving toward you and may go through various sorting centers before arriving in your area.

→ No special action is required — everything is on track.

📬 Out for Delivery
The package is on the delivery truck and should reach you today.

→ Check your mailbox, entryway, or porch.

🔄 Sorting Error
The package was sent to the wrong sorting center by mistake.

→ The carrier will correct the route; a short delay of 1–2 days is possible.

This is a temporary and common situation.

🛑 Package Held at Terminal
The package is temporarily held at a carrier facility (e.g., additional sorting, high volume, delay).

→ The package is still in transit, but a slight delay may occur.

🏪 Available at SmartSpot Pickup Location
(Mainly for Canpar deliveries)

The package has arrived at a designated pickup location (SmartSpot).

→ Check the tracking link for the address and opening hours to pick up your package.

📍 Awaiting Pickup
The package is available for collection at a service point (e.g., post office, depot).

→ Bring a valid ID to retrieve it.

✅ Delivered
The package has been successfully delivered.

→ If you can’t find it, check the following places: mailbox, balcony, nearby neighbor, or ask a household member.

📦 Delivered (Order with Multiple Items)
One or more packages have been delivered, but others are still in transit.

→ Check the other tracking numbers — they should arrive soon.

🚪 Delivery Attempted
The courier attempted to deliver the package, but no one was available, or there was an issue with the address.

→ Another delivery attempt will usually be made, or the package will be redirected to a pickup location.