Popular Questions
Do your foam mattresses retain heat? 🍁
❓ Do your foam mattresses retain heat?. Our mattresses are made with high-quality open-cell hybrid foam, designed specifically to improve airflow and regulate temperature throughout the night. Unlike traditional memory foam, which can trap body heat,
Can you tell me more about the 10-year warranty 🍁
Your Polysleep mattress is covered by a limited warranty of ten (10) years from the date of purchase.This warranty applies only to the original purchaser who bought the mattress directly from Polysleep or from an authorized retailer in Canada. The wa
How do I know which mattress is right for me? 🍁
How can I choose the mattress that best suits my needs?We understand that finding the perfect mattress can be a challenge. That’s why we offer a personalized quiz! By answering a few simple questions about your sleep preferences, body type, and comfo
What is an adjustment period?🍁
🛏️ Memory Foam Mattress Adjustment Period. What is a memory foam mattress adjustment period?The adjustment period is the time your body needs to get used to the unique support and feel of a memory foam mattress. Unlike traditional mattresses, memory
What foundation should I use?🍁
Q: What type of foundation is recommended for a Polysleep mattress?. The ideal foundation for all Polysleep mattresses is:. A slatted base with slats at least 2 inches wide and a maximum spacing of 3 inches. An adjustable base, as our mattresses are
Unopened box return policy 🍁
Returning an Unopened Mattress. Can I return my mattress if the box has not been opened?. Yes. As long as the box remains unopened and in perfect condition, unopened mattress returns are accepted under our return policy. Are there any fees for return
What is a Split King setup (adjustable bed frame)🍁
🛏️ Split King Mattresses. What is a Split King mattress?A Split King mattress consists of two Twin XL mattresses placed side by side, forming a standard King-sized bed. This setup offers the same overall dimensions as a traditional King mattress but
Recommendation for a baby mattress🍁
What is the best mattress for a baby? For infants, safety, and support are the most important factors. The ideal mattress should be:. Firm and flat to reduce the risk of suffocation. Snugly fitted in the crib to prevent gaps. Free of soft or plush s
How do I cancel my order?
Q: How can I cancel my order?A: You can request to cancel your order by contacting our customer service team as soon as possible. Please have your order number ready and any relevant details to expedite the process. Q: Can I cancel my order after it
Are Polysleep mattresses compatible with electric adjustable beds? 🍁
Are Polysleep mattresses compatible with adjustable (electric) bases?. All of our mattresses are fully compatible with adjustable bases. They are designed to move with the base while providing the comfort and support needed for an optimal night's sle
Bed Base Recommendation 🍁
Choosing the Right Bed Base for Your Polysleep Mattress. Selecting the proper bed base is an important factor in ensuring comfort, support, airflow, and even the validity of your mattress warranty. Here is a guide to the most common bed bases and how
What are shredded memory foam pillows ? 🍁
Shredded memory foam pillow is a type of pillow filled with small, soft pieces (shreds) of memory foam instead of a solid foam block. Here’s what makes it unique:. ✅ AdjustabilityCustomizable height and firmness as you can add or remove foam to achie
Do you sell adjustable electric bed bases?
What are the benefits of an adjustable electric bed base?. An adjustable electric bed base offers several advantages for comfort and sleep:. Personalized comfort: Easily adjust the head and foot positions to find the ideal posture for sleeping, readi
Can I pick my order up myself? 🍁
Unfortunately, we are unable to offer pick up services at this time as our mattresses are shipped directly from our factory. (This ensures that our customers get the best value for their money.)On the other hand, please feel free to visit our store l
What is CertiPUR-US® certification? 🍁
What is CertiPUR-US® certification?. All our foams are CertiPUR-US® certified, which means they meet strict standards for safety, performance, and environmental responsibility. In addition, CertiPUR-US® certified foams have low VOC (Volatile Organic
Can I try your mattresses in-store before buying? 🍁
We offer two distinct distribution channels:. 💻 OnlineOur mattresses sold exclusively on our website are not displayed in stores (except for the PolyCouch). 🏬 In-storeOur models available through retail partners such as Matelas Bonheur, Tanguay, an
How to Safely Move Your Foam Mattress 🍁
Your Polysleep mattress is made of multiple layers of high-quality foam. This makes it flexible enough to fit through tight spaces (like a staircase or narrow hallway), but it must be handled carefully to avoid damaging the foam or the cover. A mattr
Promotions 🍁
Promotions. Our promotions and discounts may vary from one period to another. However, we regularly have new promotions and special offers. We warmly invite you to subscribe to our newsletter so you don’t miss any of our latest news and exclusive off
Do you sell mattress covers? 🍁
No, we do not sell mattress covers. We specialize exclusively in high-quality mattresses and pillows, and we do not offer additional bedding accessories other than the ones provided on our website. For protection and ease of cleaning, we recommend us