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Orders and Shipping

When can I expect to receive my order(s)?

It usually takes 1-2 business days to process the order(s). Depending on the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Polysleep mattress.

Do you ship to the USA?

Absolutely! We ship to any physical address within the contiguous United States (no APO/PO boxes). Please visit our American website if you are browsing from outside of Canada.

Do I need to be home for the delivery?

We suggest that you be at home while your item is out for delivery, to ensure its safety and avoid any potential theft or damage. You can obtain an updated status of your order by registering with the appropriate carrier for your particular case (UPS

How do I track my order?

Once your package is dispatched, we will provide you with a tracking number and the name of the carrier company that has been assigned to deliver it. Subsequently, you can visit the UPS, or FedEx or Canada Post websites to track the status of your sh

Where do you ship your products?

We currently ship to all Canadian Provinces and Territories, and also to all the United States. If you live in one of the 3 Canadian Territories, there will be an added fee for shipping. Click here to make a purchase via our American website for orde

How big is the mattress box?

All Polysleep mattress sizes ship in a standard box of 17”x 17”x 41”. Depending on bed size, the total weight of the box with the mattress varies from 46 lbs to 86 lbs.

What shipping partners do you use?

To ensure you receive your package right on time, we partner up with trusted companies such as FedEx and UPS, as well as, more rarely, our country’s very own Canada Post.

Do I pay for shipping?

We ship for free in all Canadian Provinces. For the 3 Canadian Territories, please note that there will be an added charge for shipping

What payment methods do you accept?

We accept the following payment options:. Credit cards including Visa, Mastercard and American Express. Express payment methods: Shop Pay, PayPal, Apple Pay and Google Play. We also offer financing via Affirm.

Can I use financing?

Purchasing through Affirm is an intelligent way to pay for your necessity at your own pace. However, it has to be used vigilantly.Please refer to the direct agreement you have signed with Affirm for additional information.

How do I cancel my order?

Orders can be canceled at any moment before shipment. To proceed with a cancellation, send an email to [email protected] with your order number.

Will you remove my old mattress?

We do not offer this service. You can refer to a local charity. Many cities also provide bulk recycling pick-up if your items are wrapped in a plastic furniture bag. Check out your municipality’s website for more info.

Can you ship to an APO or PO box?

Unfortunately, our shipping partner can’t ship to APO or PO boxes.