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Returns and Exchanges

Do you allow exchanges?

We offer exchanges exclusively for Sierra,Origin, Polysleep, Aura, and Zephyr mattresses purchased directly from our website, and only during the 100-night trial period.*. Please note:

What is the return process?

Our Mattresses: If for any reason you are not satisfied with your mattress, you can return it for a partial refund after the first 45 days of your 100-night trial (minus the return fee of $89.95 + taxes) **(Not applicable to resellers). Please contac

Do I get a trial if I exchange a product?

Our customers are only eligible for one trial period. For example, suppose you buy a Polysleep mattress, and after the 45-day trial period, you decide to exchange it for a Zephyr. In that case, unfortunately, you will not be entitled to another trial

What happens to returned or exchanged products?

Polysleep is proud to work closely with local charities across Canada, to donate new and barely used mattresses to families and individuals in need. If the mattress can’t be donated, it will be 100% recycled.

Return exceptions : Yukon, Northwest territories, Nunavut

Unfortunately, the 100-night trial is unavailable in Yukon, Northwest Territories, and Nunavut due to the difficulties in returning the mattresses.