Model exchanges are eligible starting from the 45th night of the 100-night trial period. Only one exchange or return is allowed per household. Yes! If you're within 7 days of delivery, we can help you process an exchange, whether the box has been ope
Return Policy by Product. Please note that we do not offer a trial period, returns, or refunds for the following products:. 💤 Mattress Return Procedure. If you've opened the box and are considering returning your mattress, no worries, we're here to
Return Policy by Product. Please note that we do not offer a trial period, returns, or refunds for the following products:. 💤Pillows and Wedge Return Procedure. If you've opened the box and are considering returning your Polysleep pillow , Sierra pi
Our customers are only eligible for one trial period. For example, suppose you buy a Origin mattress, and after the 45-day trial period, you decide to exchange it for a Luna In that case, unfortunately, you will not be entitled to another trial perio
Polysleep is proud to work closely with local charities across Canada, to donate new and barely used mattresses to families and individuals in need. If the mattress can’t be donated, it will be 100% recycled.
Unfortunately, the 100-night trial is unavailable in Yukon, Northwest Territories, and Nunavut due to the difficulties in returning the mattresses.
We accept mattress returns (*) under the following conditions:. (*) Exclusion of the Polycouch and baby mattress (30 days). We accept pillow returns under the following conditions: