What is the return process?Updated 3 months ago
If, for any reason, you are not satisfied with your mattress, you may return it for a refund after the first 45 days of your 100-night trial (barring an $85 administrative fee).
Pillows & Polycouch
If, for any reason, you are not satisfied with your pillow, you may return it for a full refund within the 30-night period. The product must be returned in its original packaging.
The Foundation & Levita
Please note that we do not offer a trial period, reimbursement, or returns on the Polysleep foundation and Levita.
Please note that we do not offer a trial period, reimbursement, or returns on our Polysleep Antimicrobial Topper, The Polycool R Topper or The Mattress Protector.
For any factory defects, please get in touch with a member of the Polysleep team at [email protected] and we will be glad to help you coordinate these exceptional circumstances.