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What is the return process?Updated 3 months ago

Mattresses 

If, for any reason, you are not satisfied with your mattress, you may return it for a refund after the first 45 days of your 100-night trial (barring an $85 administrative fee). 

Pillows & Polycouch

If, for any reason, you are not satisfied with your pillow, you may return it for a full refund within the 30-night period. The product must be returned in its original packaging. 

The Foundation & Levita

Please note that we do not offer a trial period, reimbursement, or returns on the Polysleep foundation and Levita.

Sleep accessories

Please note that we do not offer a trial period, reimbursement, or returns on our Polysleep Antimicrobial Topper, The Polycool R Topper or The Mattress Protector.

For any factory defects, please get in touch with a member of the Polysleep team at [email protected] and we will be glad to help you coordinate these exceptional circumstances.

 

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