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Order and payments

Can I finance my purchase?

We are excited to offer you a convenient and flexible financial solution through our trusted partner, Affirm. With Affirm, you can now enjoy the comfort of your new purchase today and spread the cost over manageable monthly payments.0% financing is a

What payment methods do you accept? 🍁

We accept the following payment options:. Credit cards including:VisaMastercard American Express. Express payment methods: Shop Pay,PayPal, Apple PayGoogle Play. We also offer financing via Affirm.

Can I pick my delivery date?

We are willing to accommodate this request; however, our estimated delivery time is approximately 3 business days (Quebec and Ontario), which may make it challenging to confirm an exact delivery date. We use Canpar, FedEx, and UPS as carriers, so onc

Can I combine discounts? 🍁

Promotions cannot be combined. If you enter a promotional code, the discount offered on the website will be replaced by the code entered.We recommend you signing up to our NEWSLETTER to be the first one to know when we have special promotions.

Why might I experience an issue when shopping online?🍁

Several factors can explain difficulties encountered during an online purchase:. Incorrect or incomplete information. Incorrectly entered shipping address, billing address, or contact details. Wrong product, size, or variant selection. Payment issues

Why do I see multiple amounts on my credit card after a declined payment? 🍁

If your credit card payment was declined several times, you might notice temporary amounts or “pre-authorizations” on your account for each attempt. These are temporary holds placed by your bank to verify the transaction. They are not actual charges,

Can I cancel my order before it ships? 🍁

If you wish to cancel your order, please contact us as soon as possible. As long as your order has been processed but has not yet been handed over to the carrier, it may sometimes be possible to cancel it and receive a full refund. Important: Once th

Can Polysleep cancel my order? 🍁

Yes. Our company reserves the right to cancel any order at any time, without prior notice, and without the need to provide additional justification. A cancellation may occur for various reasons, including payment or verification issues, inventory err